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About GitHub Support

Suporte do GitHub can help you troubleshoot issues you run into while using GitHub.

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About Suporte do GitHub

All products include Suporte do GitHub in English, by email.

To see if there are currently any incidents affecting services on GitHub, or to subscribe and receive notifications of future status updates, visit GitHub's Status Page.

GitHub Enterprise Cloud also includes a target eight-hour response time for priority support requests. For more information, see "GitHub Enterprise Cloud support."

GitHub Enterprise Cloud customers can sign up for Suporte do GitHub Premium. In addition to all of the benefits of Suporte do GitHub, Suporte do GitHub Premium offers:

  • Written support, in English, through our support portal 24 hours per day, 7 days per week
  • Written support, in Japanese, through our support portal Monday through Friday from 9:00 AM to 5:00 PM JST, excluding national holidays in Japan
  • Phone support, in English, 24 hours per day, 7 days per week
  • A Service Level Agreement (SLA) with guaranteed initial response times
  • Access to premium content
  • Scheduled health checks
  • Managed services

For more information, see "About Suporte do GitHub Premium for GitHub Enterprise Cloud."

Contacting Suporte do GitHub

You can contact Suporte do GitHub or Suporte do GitHub Premium anytime.

For more information about contacting Suporte do GitHub Premium, see "About Suporte do GitHub Premium for GitHub Enterprise Cloud."

Granting Suporte do GitHub temporary access to a private repository

If Suporte do GitHub needs to access a private repository to address your support request, the owner of the repository will receive an email with a link to accept or decline temporary access. The owner will have 20 days to accept or decline the request before the request expires. If the owner accepts the request, Suporte do GitHub will have access the repository for five days.

Suporte do GitHub will never access your private repositories without your explicit consent. For more information, see the Terms of Service.

Ask and answer questions in the GitHub Community Forum

You can connect with developers around the world in the GitHub Community Forum to ask and answer questions, learn, and interact directly with GitHub staff.

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