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About GitHub Support

Soporte de GitHub can help you troubleshoot issues you run into while using GitHub.

En este artículo

About Soporte de GitHub

All GitHub.com products include Soporte de GitHub in English, by email.

To see if there are currently any incidents affecting services on GitHub, or to subscribe and receive notifications of future status updates, visit GitHub's Status Page.

GitHub Enterprise Cloud also includes a target eight-hour response time for priority support requests. For more information, see "GitHub Enterprise Cloud support."

GitHub Enterprise Cloud customers can sign up for Soporte prémium de GitHub. In addition to all of the benefits of Soporte de GitHub, Soporte prémium de GitHub offers:

  • Written support, in English, through our support portal 24 hours per day, 7 days per week
  • Written support, in Japanese, through our support portal Monday through Friday from 9:00 AM to 5:00 PM JST, excluding national holidays in Japan
  • Phone support, in English, 24 hours per day, 7 days per week
  • A Service Level Agreement (SLA) with guaranteed initial response times
  • Access to premium content
  • Scheduled health checks
  • Managed services

For more information, see "About Soporte prémium de GitHub for GitHub Enterprise Cloud."

Contacting Soporte de GitHub

You can contact GitHub Support o GitHub Premium Support anytime.

For more information about contacting Soporte prémium de GitHub, see "About Soporte prémium de GitHub for GitHub Enterprise Cloud."

Granting Soporte de GitHub temporary access to a private repository

If Soporte de GitHub needs to access a private repository to address your support request, the owner of the repository will receive an email with a link to accept or decline temporary access. The owner will have 20 days to accept or decline the request before the request expires. If the owner accepts the request, Soporte de GitHub will have access the repository for five days.

Soporte de GitHub will never access your private repositories without your explicit consent. For more information, see the Terms of Service.

Ask and answer questions in the Foro de la comunidad de GitHub

Puedes conectarte con desarrolladores de todo el mundo en el Foro de la comunidad de GitHub para preguntar y responder preguntas, aprender e interactuar directamente con el personal de GitHub.

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