Contact the GitHub Enterprise Support team using the support portal.

With Standard Support, you can open a support ticket using the support portal, and mark its severity as Urgent, High, Moderate, or Low. For more information, see "Severity levels for support requests" and "Submitting a ticket."

With Premium Support, in addition to the above, you can reach GitHub Enterprise Support by phone 24 hours per day, 7 days per week. For more information, see "About Premium Support for GitHub Enterprise."

Viewing past support tickets

You can use the support portal to view past support tickets.

  1. Navigate to the GitHub Enterprise support portal.
  2. Click View your tickets. View tickets

Contacting sales

For pricing, licensing, renewals, quotes, payments, and other related questions, contact our account management team or call +1 (877) 448-4820.

Contacting training

To learn more about training options, including customized trainings, see GitHub's training site.

Further reading