Unlocking a locked account
Your organization's private repositories are locked when you downgrade your paid subscription to free, or if your payment is past due because of billing problems.
In this article
- Unlocking an organization locked due to a declined payment
- Unlocking an organization locked due to a subscription downgrade
You can unlock and access your private repositories by updating your organization's payment method and resuming paid status. We do not ask you to pay for the time elapsed in locked mode.
We won't delete your locked private repositories or make them public. After a period of nonpayment, GitHub reserves the right to delete content from locked repositories.
If you need short-term access to the repositories to move them out of the organization, contact GitHub Support or GitHub Premium Support.
Unlocking an organization locked due to a declined payment
If your organization was locked due to a declined payment, you'll need to update your billing information to trigger a newly authorized charge. For more information, see "Adding or editing a payment method."
If the new billing information is approved, we will immediately charge you for the paid product you chose. The organization will automatically unlock when a successful payment has been made.
Unlocking an organization locked due to a subscription downgrade
If your private repositories were locked because you downgraded your organization to GitHub Team for Open Source, you can: