Article version: Enterprise Server 2.16

This version of GitHub Enterprise will be discontinued on This version of GitHub Enterprise was discontinued on 2020-01-22. No patch releases will be made, even for critical security issues. For better performance, improved security, and new features, upgrade to the latest version of GitHub Enterprise. For help with the upgrade, contact GitHub Enterprise support.

Recovering your account if you lose your 2FA credentials

If you lose access to your two-factor authentication credentials, you can use your recovery codes, or another recovery option if you've set one up, to regain access to your account.

In this guide

Using a two-factor authentication recovery code

Use one of your recovery codes to automatically regain entry into your account. You may have saved your recovery codes to a password manager or your computer's downloads folder. The default filename for recovery codes is github-recovery-codes.txt. For more information about recovery codes, see "Configuring two-factor authentication recovery methods."

  1. Sign in to GitHub Enterprise with your username and password.
  2. On the 2FA page, under "Don't have your phone?", click Enter a two-factor recovery code.
    Link to use a recovery code
  3. Type one of your recovery codes, then click Verify.
    Field to type a recovery code and Verify button

Authenticating with a security key

If you configured two-factor authentication using a security key, you can use your security key as a secondary authentication method to automatically regain access to your account. For more information, see "Configuring two-factor authentication."

Further reading

Ask a human

Can't find what you're looking for?

Contact us