Receiving help from GitHub Support
If you run into trouble with your GitHub Enterprise Server instance, GitHub Support can help you out.
Reaching GitHub Support
Contact GitHub Support using the GitHub Enterprise Server Management Console or the support portal.
Preparing to submit a ticket
Help GitHub Support help you faster by following these suggestions before you open a support ticket.
Submitting a ticket
Submit a support ticket using the GitHub Enterprise Server Management Console or the support portal. You can mark a ticket as urgent when your GitHub Enterprise Server production system is down or in an unusable state.
Providing data to GitHub Support
Since GitHub Support doesn't have access to your environment, we require some additional information from you.