我们经常发布文档更新,此页面的翻译可能仍在进行中。有关最新信息,请访问英文文档。如果此页面上的翻译有问题,请告诉我们

About GitHub Support

GitHub 支持 can help you troubleshoot issues you run into while using GitHub.

本文内容

About GitHub 支持

All GitHub.com products include GitHub 支持 in English, by email.

To see if there are currently any incidents affecting services on GitHub, or to subscribe and receive notifications of future status updates, visit GitHub's Status Page.

GitHub Enterprise Cloud also includes a target eight-hour response time for priority support requests. For more information, see "GitHub Enterprise Cloud support."

GitHub Enterprise Cloud customers can sign up for GitHub 高级支持. In addition to all of the benefits of GitHub 支持, GitHub 高级支持 offers:

  • Written support, in English, through our support portal 24 hours per day, 7 days per week
  • Written support, in Japanese, through our support portal Monday through Friday from 9:00 AM to 5:00 PM JST, excluding national holidays in Japan
  • Phone support, in English, 24 hours per day, 7 days per week
  • A Service Level Agreement (SLA) with guaranteed initial response times
  • Access to premium content
  • Scheduled health checks
  • Managed services

For more information, see "About GitHub 高级支持 for GitHub Enterprise Cloud."

Contacting GitHub 支持

You can contact GitHub 支持GitHub 高级支持 anytime.

For more information about contacting GitHub 高级支持, see "About GitHub 高级支持 for GitHub Enterprise Cloud."

Granting GitHub 支持 temporary access to a private repository

If GitHub 支持 needs to access a private repository to address your support request, the owner of the repository will receive an email with a link to accept or decline temporary access. The owner will have 20 days to accept or decline the request before the request expires. If the owner accepts the request, GitHub 支持 will have access the repository for five days.

GitHub 支持 will never access your private repositories without your explicit consent. For more information, see the Terms of Service.

Ask and answer questions in the GitHub 社区论坛

GitHub 社区论坛 中,您可以与世界各地的开发者建立联系,以提出和解答问题、学习,以及直接与 GitHub 工作人员互动。

问问别人

找不到要找的内容?

联系我们