GitHub Enterprise Cloud support

GitHub Enterprise Cloud includes a target eight-hour response time for priority support requests, Monday to Friday in your local time zone.

Note: GitHub Enterprise Cloud customers can sign up for GitHub Premium Support. For more information, see "About GitHub Premium Support for GitHub Enterprise Cloud."

You can submit priority questions if you have purchased GitHub Enterprise Cloud or if you're a member, outside collaborator, or billing manager of a GitHub organization currently subscribed to GitHub Enterprise Cloud.

Questions that qualify for priority responses:

To qualify for a priority response, you must:

Tip: Questions do not qualify for a priority response if they are submitted on a local holiday in your jurisdiction.

The target eight-hour response time:

Note: GitHub Support does not guarantee a resolution to your priority question. GitHub Support may escalate or deescalate issues to or from priority question status, based on our reasonable evaluation of the information you give to us.

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